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    Return Policy

    🔁 Return and Refund Policy – Speakstick

    Effective Date: [Insert Date]
    Thank you for shopping with Speakstick. We stand behind the quality of our products and are committed to customer satisfaction — while also protecting the integrity of our business.
    By purchasing from our store, you agree to the terms below.

    1. All Sales Are Final

    All purchases made through Speakstick are final and non-refundable. We do not offer returns, exchanges, or refunds for any reason, including but not limited to:

    • Change of mind

    • Incorrect or unwanted item

    • Dissatisfaction with sound quality or design

    • Shipping delays or customs hold-ups

    Please make sure to review all product details and verify your shipping address before placing your order.

    2. Exceptions – Damaged or Defective Items Only

    If your product arrives:

    • Damaged

    • Defective

    • Significantly different from its description

    You must contact us within 3 days of delivery at 📧 yannay.mail@gmail.com.
    Please include:

    • Your full name

    • Order number

    • Clear photos or videos of the issue

    • A description of the problem

    We will assess each case individually and respond with the appropriate next step. Resolutions may include:

    • A replacement item

    • Store credit

    • Partial refund (in rare cases)

    We reserve the right to deny any request if sufficient evidence is not provided or if the claim is submitted after the 3-day window.

    3. Items Lost or Stolen After Delivery

    Speakstick is not responsible for:

    • Lost packages marked as "delivered" by the shipping carrier

    • Items stolen from mailboxes, porches, or delivery locations

    • Delays caused by third-party couriers, customs, or force majeure events

    Ownership of products passes to the customer upon shipment. Any issues after dispatch must be resolved directly with the shipping carrier.

    4. Chargebacks and Disputes

    If you file a chargeback or dispute with your payment provider without contacting us first, we reserve the right to:

    • Dispute the chargeback with full documentation

    • Ban your account or IP address from future purchases

    • Report misuse to payment gateways (e.g., PayPal, Shopify Payments)

    We always recommend resolving issues directly with us first — we are here to help.

    5. Refused or Returned Packages

    Packages that are refused at delivery or returned to us due to:

    • Incorrect address

    • Inability to accept delivery

    • Failure to pay customs duties or taxes

    ...will not be refunded. Re-shipping (if offered) will be at the customer’s expense.

    6. Unauthorized Returns

    Please do not return products without contacting us and receiving written authorization.
    Any unauthorized return shipments will be:

    • Rejected

    • Disposed of

    • Not eligible for a refund or replacement

    7. Policy Updates

    Speakstick reserves the right to update or modify this policy at any time without prior notice.
    The most current version will always be available on our website.

    Need Help?

    If you have questions about this Return and Refund Policy, please contact us at:
    📧 yannay.mail@gmail.com

    🛡️ TL;DR – Quick Legal Summary:

    • No refunds or returns unless product is clearly damaged or defective.

    • Claims must be made within 3 days of delivery — with proof.

    • We don’t cover shipping issues or customs problems.

    • Chargebacks without contacting us first may result in account bans.

    • Unauthorized returns = no refund.